I have always found Neil to be highly professional, totally focused on results and someone who can be relied upon to get the job done.
Stephen Young, Sales and Marketing Director, Sesame Group
Telephone Selling
Objectives
To introduce the basic purpose and techniques involved in telephone sales.
Who should attend
Aimed at people starting out in telephone sales, including people who have to talk to customers regularly on the telephone (either inbound or outbound).
Summary of content
- The basic purpose of telephone selling
- The principles of customer motivation and buyer behaviour
- The concept of selling benefit messages
- Effective listening skills and questioning techniques
Duration
1 day
