I have always found that Neil delivers where others flounder. He does the right things at the right time and I trust his business advice and integrity in all matters. 
Alex Alder, Personal Development Team, Aviva.Co.UK
Basic Telephone Sales
Objectives
- To enable delegates to overcome the barrier of the telephone
- To enable delegates to create a positive "sales energy"
Who should attend
Trainee telephone sales staff and those wishing to refresh their telephone skills.
Summary of content
- To analyse telephone communication
- To enable delegates to overcome an inhibitary barriers to the telephone
- To create a positive sales energy using the telephone
- To adopt appropriate styles of communication on the phone
Duration
1 day
