I have worked with Neil in both Lloyds TSB and Nationwide and have always found him to extremely knowledgeable in the field of learning and development. He has a wealth of industry knowledge and a wide network of professional contacts. He is passionate about learning and in my view 100% reliable around project delivery. 
Craig Pocock - Head of People Performance and Development - Nationwide Building Society
Supervisory Training
The enclosed courses within this section address some examples of core areas for supervision. The following outlines are not exhaustive but do represent an idea of courses which can be arranged and delivered.
Being a first line supervisor is a challenging role, requiring very good people management skills. Supervisors have to manage people but still work as part of the team. Supervisors need to understand the principles of management, T&C, performance management and team development. The FSA’s guidance in this area suggests that appropriate competencies for supervisors include assessment skills; coaching; knowledge of products and processes and a good knowledge of the market. Neil Young Training and Consultancy can provide a “tailored” approach to helping your organization and it’s supervisors.
Example outlines:
- Supervisory workshop
- Management linked to supervisory skills
- Coaching and performance management
- Training and coaching skills
