I have known and worked with Neil for many years, initially as a colleague, and then as an employer of his consultancy skills. For HBOS, over the past few years, his involvement as a freelance consultant in the development of question banks and materials has been invaluable. Neil contributes enormously to any team with whom he is involved. He is a highly professional, enthusiastic and passionate individual who is committed and driven to create results for the customer. He is people focused and customer orientated ensuring the on-time, bespoke delivery requirements that are needed in the FS Industry, either personally, or buy the management of a wide network of associates. You can trust Neil to deliver the cost effective first class results which you require.
Brian Corrigan, Training Consultant, Halifax
Cross Counter Selling Skills
Objectives
To enable delegates to be able to cross-sell on a busy counter.
Who should attend
Staff who sit on busy counters in banks and building societies.
Summary of content
- Understanding what sales really is!
- Spotting opportunities
- Building rapport
- Use of effective questioning techniques
- Using soft questions to reveal the need
- Presenting benefits
- Closing that doesn’t sound like a close
- Overcoming concerns
Duration
1 day
