I would have no hesitation in recommending Neil as a very motivated, focused and committed manager who has a strong, specialist knowledge of the UK Financial Services sector.
Steve Webb, Director of Business Policy, Welsh Assembly Government
Call Centre Training
Objectives
- To understand the differences between inbound and outbound call centres
- To define and apply a structured approach to call handling
- To demonstrate objection handling skills
- To identify customer needs
- To "close the call and secure the sale"
Who should attend
Trainers within call centres and new recruits into call centres.
Summary of content
- Defining the distinction between "inbound and outbound" call centres
- What is the desired outcome of your call centre
- Formulating a structures approach to call handling
- Handling objections
- Questioning techniques
- Providing solutions
- Closing the call or sale
Duration
2 days
