Neil is an extremely knowledgeable and connected individual and his experience in financial services is tantamount to none. His work with Penrose has been excellent and we appreciate his assistance in achieving some great results! 
Leone Lewis, Associate Director, Consumer Finance Team, Penrose
Body Language
Objectives
- To understand that words are only a small part of the information communicated
- To understand the importance of what other people are "feeling" is an essential lfe skill
- To gain a greater insight into unspoken communication
- To gain a deeper understanding of other people and self
Who should attend
Managers, team leaders and directors involved in selling.
Summary of content
- Personal space
- Hand gestures
- Eye contact
- Barriers to communication
- Congruent words and body language
- Reducing conflict
- Courtship gestures
- Mirroring techiques
- Re-arranging the furniture
- The use and abuse of power
Duration
1 day
